Banking and finance
Route customers by service type, branch, priority counter and profile status.
GVN QMS
Intelligent queue management for modern service locations
Ticket kiosks, digital displays, CRM integration and supervisor dashboards in one system.
GVN QMS automates ticketing, routes customers to the right service counter and gives managers real-time operating data across branches.
- Successfully deployed at Shinhan Bank Vietnam
- Supports kiosks, POS, QR Code and remote booking
- API integration with CRM, ERP, dashboards and reports
Solution overview
Turn standalone ticketing into centralized customer flow management
GVN QMS is designed for organizations with high customer traffic, multiple service types and a need to control front-desk experience. It shortens waiting time, reduces manual work and standardizes service data.
Customer service centers
Manage service turns, staff allocation and request handling quality.
Public services and healthcare
Optimize intake, routing, number calling and announcements in waiting areas.
Key features
Optimize the full journey from ticketing to operations reporting
The feature set is built for multi-branch environments that need data integration and continuous service quality monitoring.
Intelligent queue routing
Automatically assigns customers to suitable counters based on service type, priority and counter status.
Multi-channel ticketing
Supports touch kiosks, POS devices, mobile QR codes and pre-booking through website or mobile app.
Real-time displays
Synchronizes queue status across lobby screens, transaction halls and service areas.
Enterprise integration
Connects CRM, ERP, accounting, NAS, Power BI, PRTG and Microsoft Power Automate through APIs.
Reports and KPIs
Tracks waiting time, service time, staff performance and exports Excel/PDF/dashboard reports.
Reliable operation
Designed for branch kiosks with durable hardware, electrical safety and practical connectivity.
Technology and architecture
API-based integration architecture for multi-branch operations
GVN QMS combines on-site hardware, centralized queue orchestration software, a shared data layer and integration APIs for existing enterprise systems.
Branch devices
- Ticket kiosks
- LCD displays
- 80mm receipt printers
- Number calling speakers
Orchestration software
- GVN QMS Server
- Real-time dashboard
- Customer and staff applications
Data and reporting
- Centralized storage
- Branch data backup
- Custom reports
Integration APIs
- CRM/ERP
- Power BI/PRTG
- NAS
- Branch QMS
Benefits
Create value for both the organization and the customer
Benefits
Business
Customer
Process optimization
Reduce staff workload and improve counter productivity.
Shorter waiting time and clearer service turns.
Better experience
Professional, consistent operation across branches.
Clear, modern and less interrupted service experience.
Smart analytics
Track staff KPIs, bottlenecks and service quality.
Faster service because resources are allocated at the right time.
Multi-system integration
Synchronize CRM, ERP, accounting and management reports.
Connected service with less repeated information entry.
Real-world deployment
Successfully deployed at Shinhan Bank Vietnam
GVN QMS has been deployed at the headquarters and multiple branches to support customer intake and centralized operations monitoring.
Shinhan Bank Vietnam
Successfully deployed at Shinhan Bank Vietnam
Touchscreen ticket kiosks for customer check-in.
Queue status display screens in lobbies and transaction halls.
Direct CRM integration for synchronized customer data.
Supervisor dashboards at the head office for real-time monitoring.
Development roadmap
Evolving into a multi-channel customer experience platform
01
AI waiting-time prediction
Estimate counter load and recommend staff allocation in real time.
02
Customer support chatbot
Integrate Zalo, Facebook and website channels for ticketing, booking and queue lookup.
03
Cloud integration
Centralize multi-branch data management, reporting and remote operations.
04
GVN QMS Mobile App
Enable online booking, remote ticket retrieval and mobile notifications.